Training Policies

Our training programs support helping professionals to serve at their best and flourish in their vocations. Taught by highly qualified national experts, they focus on topics that are locally relevant and evidence-based. All qualify for continuing education credits (see below) — and, inasmuch as possible, lead to opportunities for advanced training and certification.

All training programs are provided for a limited number of participants on-site in Chattanooga, Tennessee. Most are provided simultaneously on-line for participants in other cities across the nation and overseas. And where possible and for a limited duration, edited versions of training programs are available for self-paced, on-demand, learning.

Non Descrimination

Grassroots Development does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, military status, or any other characteristic protected by law, in any of its activities or operations. These activities include, but are not limited to, the hiring and firing of employees, the selection of volunteers and vendors, and the provision of services. We are committed to providing an inclusive and welcoming environment for all members of our employees, clients, volunteers, subcontractors, vendors, clients, and customers.


In the normal course training, participants may volunteer to disclose personal and private information. Although doing so may, in some cases, enhance the learning experience, such is never a requirement of any Grassroots Development training program. Nevertheless, to protect those who chose to disclose personal and private information, we ask all participants to hold in confidence any such information and to not re-disclose this information to any person, including their relatives, friends, and professional associates, unless either required to do so by law or specifically authorized in writing.

All personal and private information, regardless of how it was obtained, will be kept confidential by Grassroots Development employees, members, and agents. Only with your written permission will information be released to anyone outside of Grassroots Development, except as required by law. Legal exceptions to this condition of confidentiality include the following:

  • When there is clear and imminent danger to you or someone else;
  • When it is a reasonable expectation that you will engage in dangerous conduct as defined by Tennessee state statute;
  • When there is reasonable suspicion that a child or elder is currently being abused or neglected;
  • When there is a court order.

Drug & Alcohol Free

The use of un-prescribed drugs or alcoholic beverages during any Grassroots Development training program is not allowed and may result in a participant’s removal from the program and/or withholding of his or her certificate of attendance. In addition to trivializing the gravity of substance use disorders which are common among those served by many community based organization, the use of un-presecribed drugs or alcohol during a training program exposes other participants to potential safety risks, and compromises the ability of our trainers to perform at their best and provide a high quality learning experience for all.

Differently Abled

Our training facilities are handicap accessible. However, if you need any special accommodations, please contact us in advance of the training date at (423) 698-9808 or .

Cancellation & Refunds

You are entitled to a full refund of fees paid for on-site and on-line training programs if you cancel your registration at least three weeks before the beginning of the scheduled training. You are entitled to a partial refund of fees paid minus your deposit for on-site and on-line training programs if you cancel your registration less than three weeks before the beginning of the scheduled training. No refunds will be made for on-site or on-line training programs after the beginning of the scheduled training.

You are entitled to a full refund of fees paid for on-demand training programs if you cancel your registration before taking the first quiz. No refunds will be made for on-demand training programs after you take the first quiz.

Refunds requests are processed within one business day. To cancel your registration and request a refund, please email us at .

Certificate of Attendance

To obtain a certificate of attendance from Grassroots Development which is required to obtain continuing education credits from Commonwealth Educational Seminars (see below), participants must:

  1. Begin and ends all sessions on time
  2. Actively participate in all activities as directed by the trainer/s
  3. Pay in full all fees owed to Grassroots Development

Continuing Education Credits

Commonwealth Educational Seminars (CES) is responsible for the application, administration, quality control, compliance, and record keeping for all Continuing Education Credits awarded for training programs provided by Grassroots Development.

Continuing Education credits are available on the basis of one credit per each 60 minutes of a training program plus a single half credit if the total training time include a partial hour of at least 30 minutes. Certificate are provided only after completion of the entire training program and will include the name of both CES and the trainer(s), the program title, date, hours, and the required professional statements.

To obtain Continuing Education credits from CES, participants must have obtained a certificate of attendance from Grassroots Development (see above).

Record Retention

We digitize all training records and retain them for seven years in a secure location. If you need a copy of your records, please send a request to or

Grassroots Development LLC
200 E MLK Boulevard, STE 1000
Chattanooga, TN 37402

Records of Continuing Education Credits are maintained by CES and may be requested at the contact information provided at

Video, Audio, and Sill Images

Without the expressed written permission of those included, we reserve the right to use as content for any of our training programs video, audio, and still images obtained from any of our training programs. This includes but is not limited to streaming on-site training programs to their on-line participants and editing the same to be used for on-demand training programs.

We additionally reserve the right to use video, audio, and still images obtained from any of our training programs in publications or other media produced, used or contracted by Grassroots Development, including but not limited to brochures, invitations, books, newspapers, magazines, television, websites, etc.

To ensure the privacy of individuals and children, images will not be identified using full names or personal identifying information without written approval from the photographed subject, parent or legal guardian

A person attending a Grassroots Development training program who does not wish to have their image recorded for distribution should make their wishes known by email to or

Grassroots Development LLC
200 E MLK Boulevard, STE 1000
Chattanooga, TN 37402

Unless you notify us by email or in writing, by participating in a Grassroots Development training program, you are agreeing to release, defend, hold harmless and indemnify Grassroots Development from any and all claims involving the use of your picture or likeness.

The use of any video, audio or still images owned by Grassroots Development without advance written permission is prohibited .


Grassroots Development seeks to ensure equitable treatment of every person and to make every attempt to resolve any grievance in a prompt and fair manner. If you have a grievance, please send it to us in writing at or

Grassroots Development LLC
200 E MLK Boulevard, STE 1000
Chattanooga, TN 37402
(423) 698-9808

To the best of our ability, we will provide fair remedy and as warranted take corrective action to prevent any recurrence of the problem you experienced.